We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason.
All items must be returned according to the instructions below within 30 days.
Purchases that are returned according to this policy will receive:
Returns will be processed within 1-2 weeks of the date we receive your returned item.
We’re happy to offer pre-paid return labels for quick, convenient return service.
The cost of return shipping will be deducted from your refund.
Please contact us at sales@shilas.net to initiate a return.
Include your proof of purchase or order number, as well as the reason for your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
The item is not in its original condition, or is damaged or missing parts for reasons not due to our error.
The item is returned outside of our return timeframe.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds
If you haven’t received a refund yet, please first check with your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@shilas.net.
Shipping
To return your product, mail your product to:
SAINT CLOUD, Florida 34772
Please do not send your purchase back to the manufacturer.
Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase
If you are shipping an item over $75, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.